Frequently Asked Questions (FAQ) Payment & Delivery How can I pay for products? We currently only support payment with CASH AT DELIVERY. This means that you pay the total fees to the delivery man when you receive your products.We are working hard to add support for other payment methods, like Zain Cash and credit card options. What currency do you charge with? We charge with Iraqi Dinars (IQD - د.ع.).Some products in our shop are sold in US Dollars (USD - $), but these fees are converted to IQD at checkout with an exchange rate of 1250 IQD per 1 USD. How are my products delivered? All orders are processed within 1-2 business days, followed by 2-4 business days for delivery depending on your shipping address and governorate. Orders are not shipped or delivered on weekends or holidays. For more information about shipping, visit our shipping details page. What should I do if my order is delayed? All orders are processed within 1-2 business days, and shipped within 2-4 days depending on the shipping city and address. If your order is delayed beyond that, please contact our customer support team on live messenger chat or by calling +9647715555001, we are available 24/7 and will be more than happy to assist you. Can I group order uniforms for my healthcare center? We will be more than glad to fulfill uniform group orders for your healthcare, beauty, or dental center. We can also customize the uniforms to reflect your identity by embroidering your center's name, logo, or any other arrangement. To make a group order, contact our customer support team on live messenger chat or by calling +9647715555001, we are available 24/7 and will be more than happy to assist and guide you through the ordering process. How can I cancel my order? To cancel your order, please contact our customer support team on live messenger chat or by calling +9647715555001, we are available 24/7 and will be more than happy to assist you. How can I make changes to my order? To make changes to your order, whether it be adding or removing products, changing the shipping address or any other changes, please contact our customer support team on live messenger chat or by calling +9647715555001, we are available 24/7 and will be more than happy to assist you. The package was delivered and it was not what I ordered. Please report the problem by contacting our customer support team on live messenger chat or by calling +9647715555001, we are available 24/7 and will be more than happy to assist you and resolve the issue. My product arrived broken or damaged. What do I do? MedicoStore is responsible for any products damaged or lost during shipping. If you received your order damaged, please contact our customer support team on live messenger chat or by calling +9647715555001, we are available 24/7 and will be more than happy to assist you and resolve the issue.Please save all packaging materials and damaged goods before filing a claim. I don't like the product. Can I return it after purchase? Once paid for and received, orders cannot be returned unless they are included in manufacturer's warranty for which they can be returned for a replacement. Using the Website Why should I shop using the website? Shopping here through our website store has many benefits, including:Faster order processing time.Exclusive discounts, coupons & special offers.Direct access to all prices and sales without need to ask the sales team.Availability status of all products (in stock, almost out of stock, out of stock).Get notified by email if the product you like is back in stock. Do I need an account to shop using the website? No. You can use all the features of this online shopping website without creating an account.Creating and using and account will allow you to keep a history of your orders, and you will be eligible to receive special offers and discounts from MedicoStore. How do I buy a certain variation of a product? When shopping for a product that comes in multiple variations (colors, sizes, etc.), you will see a "see options" button. Clicking that button will take you to the product details page, which lists the brand and price of a product and swatches for the different options of this product.Simply select the swatch combination you desire (e.g. select "small" from the size swatches and "black" from the color swatches), and you will be able to add that product to the card by clicking "add to cart". How can I get discounts? Our website awards you with discounts for many actions you take. Subscribing to our newsletter and reviewing a product you bought are 2 easy ways to win some discount coupons. How do I apply a discount coupon? You can apply your coupon(s) at checkout. In the checkout page, there is a bar at the top saying "Have a coupon? Click here to apply your code". Click on that option:A text box will then show up where you can enter you code and then press "apply coupon":If you enter the coupon code correctly and it is valid, your discount will now be applied to your order and reflected on your order total. How do I save products for later? Our store offers a wishlist functionality, where you can add any products you're interested in to your wishlist.This list can be accessed at any time from the website header, and can be shared with others - maybe your birthday is coming up and you want to tip your friends on what presents to buy you? 😉To add an item to your wishlist, simply go the product's page and click the "♡ Add to Wishlist". How do I search for a certain product? In the main store page and other product category pages, a search bar can be seen on the left side of the page (below the products on mobile devices and tablets).This allows you to search for products easily by typing a search keyword. Alternatively, you can search for products within a certain price range, or choose to search for products that are currently on sale.Additionally, you can filter the products by their rating, brand or category. How do I engrave a stethoscope? On the product pages of engrave-able stethoscope, you will see an "engrave chestpiece" option.It is normally set to "none", but you can choose to "engrave text", "engrave logo", or "engrave text and logo".After choosing one of the options, new text boxes will appear where you can write what you want to be engraved.Additional engraving charges apply when you use this option, as indicated on the respective product pages. How can I choose the perfect-fitting size when buying uniforms? All our clothing & apparel products come with an official perfect-fitting size chart so you can choose the best fit size for your body. On a clothing product page, click on "find my size" located just below the product size chart.A popup will then appear with a figure showing you how to measure your body using a tape measure, as well as a table of the corresponding sizes.